GENERAL TERMS AND CONDITIONS OF SALE
1. Our Commercial Policy
1.1 the seller ACH CHAJAI PARIS offers products for sale on www.achchajai.paris and its e-commerce services are intended exclusively for adult end-users, i.e. "consumers".
The term "consumer" refers to any individual acting for purposes other than commercial or professional. If you are not a "Consumer", please do not make a purchase from www.achchajai.paris.
The Seller reserves the right not to process orders from any person who is not a "consumer" or orders that do not comply with its business policy, such as orders that are subject to reports or suspicions of fraudulent or illegal activities. If this is the case, the order will be considered null and void, and the Seller will inform the user of the non-performance of the sales contract.
These General Terms and Conditions of Sale exclusively govern the offer, transfer and acceptance of purchase orders related to products from the www.achchajai.paris website between users and the Seller, ACH CHAJAI PARIS.
On the other hand, these General Terms and Conditions of Sale do not govern the provision of services or the sale of products by companies other than the Seller that are present on www.achchajai.paris by means of links, banners or other hypertext links. Before validating orders and purchasing products and services from third parties, we advise you to check their terms and conditions. The Vendor shall in no way be held responsible for the provision of services or the execution of electronic transactions between users of the site www.achchajai.paris and third parties.
2. Conditions of performance of the sales contract with the Seller in accordance with the French law no. 2014-344 of March 17, 2014 on consumption.
To execute the contract of sale of one or more products on www.achchajai.paris, you must fill out the online order form and send it to the Seller ACH CHAJAI PARIS, by electronic means, following the instructions provided.
Before proceeding to purchase the products, please read carefully the General Terms and Conditions of Sale and the Return Policy, print a copy using the Print option and keep it for your personal use. In accordance with article L.221-5 of the French Consumer Code, prior to the purchase of your products, we will send you a summary of our commercial and contractual terms and conditions of sale, a summary of the essential characteristics of each of the products ordered and their unit price (including applicable taxes or duties), the means of payment that you may use to purchase each product, the terms of delivery of the products purchased, the shipping and delivery charges, the address and means of contact of the Seller ACH CHAJAI PARIS, as well as the date of delivery of the products. The ACH CHAJAI PARIS Seller will also provide you with a summary of the terms and conditions concerning the return of the purchased products. If necessary, you will be informed whether the cost of returning the products is at your expense. You will be reminded of the existence of the legal guarantee of conformity of the products, we will send you the contact details of our after-sales service and will finally inform you that you have the possibility to use the platform of the European Commission for the extrajudicial resolution of disputes, accessible from the website http://ec.europa.eu/odr.
The order confirmation page, displayed immediately before the conclusion of the sales contract, also contains a reference to the General Terms and Conditions of Sale and the Return Policy, as well as a summary of the essential characteristics of each of the products ordered, the price (including any applicable taxes or duties) and the shipping costs (including any additional costs that will be charged to you if you choose a different and/or faster shipping and delivery method instead of standard delivery). The contract is deemed concluded once the ACH CHAJAI PARIS Seller, having received your order form electronically, has verified the accuracy of the order information.
At the time of transmitting the order form, you will be informed that this transmission implies the obligation to pay the price of the products concerned. Before submitting the order form, you will also be asked to detect and correct any data entry errors.
The order form will be archived in our database for a period of time strictly necessary to process your order, and in accordance with the applicable legal deadlines. You will be able to access your order form via the My Orders section.
The language used for the conclusion of the contract with the Seller ACH CHAJAI PARIS is French.
Once the order form has been sent, the Seller will process your order.
The Seller ACH CHAJAI PARIS shall have the option not to proceed with orders with insufficient guarantees in terms of solvency, considered incomplete or incorrect, or in case of unavailability of products.
In this case, we will inform you by e-mail of the non-fulfillment of the contract and of the fact that the Seller ACH CHAJAI PARIS has not followed up your order, with justification. In the event that the products presented on www.achchajai.paris are no longer available or on sale at the time of receipt or execution of your order, the Seller will be required to inform you of the unavailability of the products ordered within thirty (30) days from the day following the transmission of your order to the Seller. If you have already paid for the products ordered, the Seller ACH CHAJAI PARIS will take the necessary steps to reimburse you as soon as possible or to offer you another similar product, if this is not convenient then the contract between the parties will be considered terminated.
The Seller ACH CHAJAI PARIS reserves the right to refuse to process orders in the cases described in sub-section 1.3.
By submitting the order form, you unconditionally accept and agree to abide by these General Terms and Conditions of Sale as part of the contract entered into by the Seller. If you disagree with certain provisions of these General Terms and Conditions of Sale, we invite you not to transfer your order form for the purchase of products to www.achchajai.paris.
After transmission of the order form, the Seller ACH CHAJAI PARI will send you, by e-mail, a notice of receipt of your order, containing these Terms and Conditions of Sale, a summary of the Return Policy, as well as all the information contained in the summary of the commercial and contractual conditions that can be consulted before sending the order.
3. Warranty and indication of product prices
On www.achchajai.paris, we only offer items bearing the ACH CHAJAI PARIS brand, purchased directly by the ACH CHAJAI PARIS Seller from the fashion house and/or its licensed manufacturer as well as accessories made by craftsmen.
The Seller ACH CHAJAI PARIS does not sell any second-hand, defective or inferior products compared to the applicable market standards.
The essential characteristics of the products are presented on each of the product sheets on the www.achchajai.paris website. However, it is possible that the images and colors of the products offered for sale on www.achchajai.paris, do not correspond exactly to the real articles depending on the Internet browser and the screen used.
Product prices may vary. Before sending the order form, please check the final price indicated. If the ACH CHAJAI PARIS Seller finds an error in the price indicated or in the calculation of the amount required at the time of payment, the ACH CHAJAI PARIS Seller will reject the order and contact the user to give him/her the opportunity to purchase the product(s) concerned at the correct price.
Purchase requests from countries not listed in the list of countries displayed on the home page cannot be accepted by the Seller ACH CHAJAI PARIS.
All products are delivered with an identification label attached with a disposable seal.
All items sold by the Seller ACH CHAJAI PARIS are covered by a twenty-four (24) month warranty in the event of a lack of conformity, as provided for by the legislation in force. You must inform the Seller of the existence of a lack of conformity within two (2) months from the day on which you noticed said lack of conformity. Please contact our Customer Service Department.
If an item has a lack of conformity, you may either have it repaired or replaced. If these solutions are impossible to implement or appear disproportionate, you may ask the Seller ACH CHAJAI PARIS to apply an appropriate reduction on the purchase price or demand the termination of the contract.
With regard to the payment of the price of the products and the costs related to shipping and delivery, you must follow the procedures indicated in the order form. Under no circumstances will you be debited for amounts higher than the prices displayed by the Seller ACH CHAJAI PARIS, depending on the means of payment you have chosen.
In case of payment by credit/debit card, all information (e.g., card number or expiration date) will be transferred, by means of an encrypted protocol, to banks providing remote electronic payment services, without any third party having access to it under any circumstances. This information will be used by the Seller ACH CHAJAI PARIS only to carry out the procedures related to your purchase, or to issue refunds in case of return of the products, in accordance with your right of return, or if it proves necessary to report the occurrence of fraud to the competent authorities on www.achchajai.paris. The prices for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be debited from your account when the items are shipped.
5. Shipping and Delivery
For more information on the shipping and delivery of products, please consult the Customer Service section. Please read the contents of this section carefully, as these indications are an integral part of these General Terms and Conditions of Sale and, therefore, are considered fully read and accepted by the user at the time of transmission of the order form.
6. Customer Service
If you have any questions, please do not hesitate to contact our Customer Service. For more information, please visit the Customer Service section.
6. Service Clients
Si vous avez des questions, n’hésitez pas à contacter notre Service Clients. Pour plus d’informations, veuillez consulter la rubrique Service Clients.
Veuillez cliquer ici pour consulter les informations sur notre Politique de retour, qui fait partie des présentes Conditions générales de vente.
8. Délais et modalités de remboursement
8.1 Quel que soit le mode de paiement que vous avez utilisé, le remboursement, total ou partiel, sera activé par le Vendeur ACH CHAJAI PARIS dans les plus brefs délais, et dans tous les cas au plus tard dans les quatorze (14) jours à compter du jour où le Vendeur ACH CHAJAI PARIS aura été informé de l'exercice de droit de rétractation, et après vérification du respect des modalités de retour et confirmation de l'état satisfaisant des produits renvoyés.
Le Vendeur ACH CHAJAI PARIS procédera au remboursement via le moyen de paiement que vous avez utilisé pour l'achat des produits renvoyés, sauf si vous ayez expressément convenu avec le Vendeur d'un moyen de paiement différent, et à la condition que le remboursement n'entraîne pour vous aucun coût supplémentaire. Si le destinataire des produits indiqué dans le formulaire de commande ne correspond pas à la personne ayant effectué le paiement desdits produits, en cas d'exercice du droit de rétractation, le remboursement sera versé par le Vendeur ACH CHAJAI PARIS à la personne ayant effectué le paiement des achats.
La date de valeur du crédit sera identique à celle du débit d'origine, ce qui signifie que vos intérêts bancaires ne subiront aucune perte.
9. Produits achetés en précommande
Dans certains cas, le Vendeur vous donnera la possibilité de précommander un ou plusieurs produits n’étant pas actuellement proposé(s) à la vente sur le site www.achchajai.paris, car faisant partie de la nouvelle collection à venir. Les produits proposés en précommande feront l’objet d’une mention spéciale sur leurs fiches produits. Le Vendeur indiquera pour chaque article concerné la date d’expédition estimée et vous enverra un e-mail de confirmation dès l’expédition du colis. Si votre commande contient aussi bien des produits déjà disponibles que des produits en précommande, ils seront expédiés à des dates différentes et vous n’aurez à vous acquitter des frais d’expédition qu’une seule fois. Si votre commande contient exclusivement des produits en précommande, mais livrés à des dates différentes, les produits seront alors envoyés dans un seul colis à la date d’expédition estimée comme la plus tardive.
Le paiement des produits en précommande ne peut s’effectuer qu’au moyen d’une carte bancaire.
Sauf indication contraire dans la sous-section 9, les présentes Conditions Générales de Vente s’appliquent pleinement aux produits en précommande.
10. Politique de confidentialité
Pour obtenir plus de détails au sujet du traitement de vos informations personnelles, veuillez consulter notre Politique de Confidentialité.
Si ce n'est pas déjà fait, nous vous invitons également à prendre connaissance de nos Conditions d'utilisation, lesquelles contiennent des indications importantes sur les systèmes de sécurité utilisés.
Pour toute autre information concernant notre Politique de Confidentialité, veuillez contacter notre Service Clients, en sélectionnant « Politique de confidentialité », ou adresser votre demande au siège du Vendeur ACH CHAJAI PARIS, ayant son siège à 91 RUE SAINT HONORÉ 75001 PARIS.
11. Applicable law and dispute resolution
Without prejudice to the application of the mandatory provisions specified by the EU in terms of consumer protection, the General Terms and Conditions of Sale are governed by French law, in particular the French Consumer Code.
In the event of a dispute between the Seller and a customer concerning the General Terms and Conditions of Sale that cannot be resolved through the Seller's Customer Service, the Seller accepts the possible use of alternative dispute resolution services available to consumers, as stipulated by French law (https://www.economie.gouv.fr/mediation-conso/saisir-mediateur#secteur%202).
We also inform you that the European Commission has a platform for the out-of-court resolution of disputes, accessible on the website http://ec.europa.eu/odr.
In the event of a dispute concerning the orders and/or these General Terms and Conditions of Sale, the competent court shall be considered as the court of the place of domicile or residence of the seller ACH CHAJAI PARIS, in accordance with the applicable legislation, the court of Paris.
12. Modifications and updates
The General Terms and Conditions of Sale are regularly modified and take into account possible changes in terms of legislation. The new General Terms and Conditions of Sale will apply from the date of their publication on the site www.achchajai.paris.
*Please download and complete the return form in paper format to exercise your right of withdrawal.
GENERAL TERMS AND CONDITIONS OF SALE